Route Genetec events and review evidence

HOW-TO GUIDEGenetec plugin · Config Tool and Security Desk

Connect a tested EyesOnIt condition to the event your Genetec team uses, and confirm the evidence available for review.

Genetec plugin: add a fresh rule, enter its name, select EyesOnIt Alert, save and apply while stopped, then review indexing and camera recording separately. Event delivery is qualified in a separate approved test.

0:00 Start with a tested condition0:01 Add a fresh rule0:04 Name the rule0:06 Choose the event0:11 Save and apply0:15 Review indexed evidence0:19 Check camera recording0:23 Plan the response test

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Configure the rule’s Genetec event

Begin with a tested detection condition. Keep analytics stopped while preparing a new event route.

1. Open the camera’s EyesOnIt Configuration → Alert Rules.
2. Choose + to add a rule, or double-click an existing rule. Verify its condition, name, severity, dwell, reset, and active hours. A fresh rule starts with a one-second dwell, five-second reset, Warning, Always, and event generation off. Change only the fields needed for your scenario.
3. Select Generate Genetec event.
4. Choose the appropriate event in the list below it.
5. Save the rule, then apply the camera configuration.

Genetec plugin: enable event generation only after choosing the intended rule and event route. Enlarge image

An event is the input to your configured Genetec response. Your Genetec administrator sets the event-to-action or alarm workflow and operator access. Verify the selected route through that procedure before using it operationally.

For a temporary live search, choose its Event in Monitoring Options. Existing searches display their delivery status in Manage. Check the status of that search independently from a saved camera rule.

Choose the evidence to retain

Evidence	Where to configure or review it
Search thumbnails and indexed appearances	Camera Search settings and Security Desk EyesOnIt Investigation.
Genetec camera recordings	The camera’s Genetec recording configuration and Security Desk playback.
EyesOnIt incident snapshots, clips, and delivery profiles	The shared server’s notifications and evidence workflow.
Incident ownership, notes, and resolution	The web UI’s incident review workflow.

Config Tool displays Additional settings managed by the EyesOnIt server for actions it retains outside the current native editor. In this walkthrough’s build, the newly saved Genetec event also appears in that summary after Apply. Those settings are retained when supported camera settings are applied. Manage server delivery profiles through the web UI. Have your Genetec administrator verify the retained event route as part of the response test below.

Test the intended response

First verify the condition and evidence with event generation off. Then, in an approved test, trigger the intended condition and confirm the event, camera, time, and downstream response. A connected server, searchable thumbnail, or annotated preview alone does not prove that notification or alarm delivery succeeded.